WHY PEOPLE DEVELOPMENT?
Never underestimate the value of investing in people. It is crucial to the success of any New Zealand business to appreciate the return on investment in people development within an organisation. When your people are trained, nurtured, inspired and empowered, the cascade effect of positive outcomes can be limitless.
The programmes we offer help to create strong leadership teams, reduce long-term recruitment and overhead costs, protect your organisation from the risks of skill shortages that are common in New Zealand, and generate a competitive advantage in your sector.
PEOPLE DEVELOPMENT PROGRAMMES
Programme Examples
- Build strong leadership teams
- Increase productivity of employees
- Empower employees
- Create a better working environment
- Protect your organisation from the risks of skill shortages that are common in New Zealand
- Generate a competitive advantage in your industry
- Support the retention of valuable employees
- Attract new talent
WHAT WE OFFER
Our suite of people development services covers, but is not limited to, core elements of organisational development, from sales and customer service training to all aspects of managerial training, and the highly popular “train the trainer” programmes.
SALES AND CUSTOMER SERVICE DEVELOPMENT
We offer programs for sales and service teams that we tailor according to the focus areas, desired outcomes and the level of engagement within each group, in order to maximise effectiveness.
A proposed programme (basic or advanced) can be a fusion of training, workshops, facilitation and coaching.
PROGRAMME EXAMPLES
- Call Centre Sales Techniques
- Customer Psychology
- Dealing with Difficult Situations
- Influencing
- Negotiations
- Professional Customer Service
- Sales Techniques
Are you interested in developing any specific skills?
MANAGEMENT SKILLS DEVELOPMENT
Our customised programmes are mapped out based on the results of our diagnostics, or in accordance with your specific requirements so that you get the most out of what we have to offer.
Management skills development programmes range from basic to advanced, covering competencies for ‘managers to be’ and ‘new managers’, as well as advanced modules that apply right up to the executive level.
PROGRAMME EXAMPLES
- Leadership Training
- New Manager Training
- Leading Self
- Leading Others
- Leading Function
- Coaching for Managers & ‘Coaching Clinic’ Programme
- Constructive Feedback
- Change Management
- Different Managerial Styles
- Effective Communication
- Planning and Time Management
- Public Speaking
- Reviewing Performance for Growth
- Team Motivation and Engagement
- Assertiveness
Are you interested in a specific program?
TRAIN THE TRAINER DEVELOPMENT
This innovative development programme invites your organisation to nurture its own in-house team of trainers who are fully equipped to drive your people development goals. It can also empower your management staff with the initiative, skills and motivation to follow up on new development programs.
Based on our many years of experience in organisational development, have created dedicated programmes to further develop and hone the skillsets of experienced trainers or to cultivate highly effective ad-hoc trainers, who will be instrumental in shaping the future development of your people and your organisation.
Enriching your organisation with this level of in-house expertise equips you to fully embed development changes delivered through our programmes, to maintain these changes over the long-term, and to respond to specific training needs instantly in the future.
TRAINING EXAMPLES
- Coaching Trainers
- ‘How to be a successful trainer’- Basic/Advanced
- ‘How to be a successful facilitator’ – Basic/Advanced
- Sales Trainers
- Skill Development Trainers
- Trainers to launch a new product or service